Digital Payments Fraud Strategy Manager

Posted 10 May 2023
Salary Negotiable
Job type Permanent
Discipline Legal & Company Secretarial
Contact NameNisha Moreno-Hill

Job description

Digital Fraud Manager - Fully remote

In this role you'll be responsible for the day-to-day management of fraud to optimise transactional fraud defence systems, to ensure that fraud risk is within appetite, losses within budget and operational and genuine customer impacts are balanced.


  • Deputising for the Fraud Strategy Manager
  • Managing the ongoing monitoring of the payment fraud detection systems to ensure that they are performing optimally and in line with appetite.
  • Leading Fraud Strategy Analysts to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner(s) to ensure that any required changes can be developed and implemented.
  • Continued optimisation of associated Fraud strategies to respond to ever changing marketplace & regulatory landscape
  • Effectively challenging of decision scoring tools provided by the Group Risk team / External suppliers


  • Proven expertise of working within an existing Fraud Analytics/Fraud Strategy team
  • Proven track record of delivering Fraud protection across Non-Plastic Payment typologies
  • Practical experience of using SAS, SQL or equivalent analytical tools to develop data driven solutions
  • Excellent communication skills - ability to condense and simplify complex information to brief and influence senior stakeholders
  • Excellent interpersonal skills, with the ability to build business relationships with colleagues throughout the bank