Digital Fraud Manager - Fully remote

In this role you'll be responsible for the day-to-day management of fraud to optimise transactional fraud defence systems, to ensure that fraud risk is within appetite, losses within budget and operational and genuine customer impacts are balanced.

Responsibilities:

• Deputising for the Fraud Strategy Manager
• Managing the ongoing monitoring of the payment fraud detection systems to ensure that they are performing optimally and in line with appetite.
• Leading Fraud Strategy Analysts to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner(s) to ensure that any required changes can be developed and implemented.
• Continued optimisation of associated Fraud strategies to respond to ever changing marketplace & regulatory landscape
• Effectively challenging of decision scoring tools provided by the Group Risk team / External suppliers

Requirements

• Proven expertise of working within an existing Fraud Analytics/Fraud Strategy team
• Proven track record of delivering Fraud protection across Non-Plastic Payment typologies
• Practical experience of using SAS, SQL or equivalent analytical tools to develop data driven solutions
• Excellent communication skills - ability to condense and simplify complex information to brief and influence senior stakeholders
• Excellent interpersonal skills, with the ability to build business relationships with colleagues throughout the bank