Investor Services - Manager

Posted 03 November 2023
Salary Negotiable
Job type Permanent
Discipline Finance, Accounting & Audit
Contact NameNick Ellerton

Job description

The Opportunity:

Our client, an international professional services business, is looking for an Investor Services - Manager based in London, UK.

About You:

  • IOC qualified or equivalent, with knowledge of FCA/HMRC regulations.
  • Proficiency in complex issue resolution under tight deadlines.
  • Strong customer service experience.
  • Exceptional planning, organisational, and flexibility in work approach.
  • Self-driven, effective communication, numeric skills, and proficiency in MS Excel and business systems.
  • 18 months relevant experience.

Key Responsibilities:

  • Respond to investor/client queries via various communication channels, ensuring accuracy and exceptional service.
  • Process investor transactions (subscriptions, redemptions, transfers, conversions, switches) accurately and in a timely manner.
  • Maintain control and monitoring of client dealing instructions in line with operational procedures.
  • Onboard new funds and handle fund-related events (launches, closures, mergers) as required.
  • Record and manage investor tax classification information.
  • Ensure compliance with AML, KYC, and CDD procedures for new account establishment and maintain accurate database and core data.