This position operates within the Investor Services Team, based in London. The team's primary goal is to facilitate the administrative functions for our Authorised Funds clients.

As the Administrator, you will be accountable for meticulously maintaining Shareholder Registers for open-ended funds. Your responsibilities will encompass unit transactions, proficient handling of client inquiries, ensuring adherence to policies and procedures, maintaining service quality, meeting operational deadlines, and delivering exceptional client support.

Key Responsibilities and Duties:

• Effectively and accurately address investor/client queries and requests via various communication channels, such as phone, post, fax, or email, while consistently delivering exceptional client service.
• Timely and precise processing, execution, and settlement of investor transactions including subscriptions, redemptions, stock transfers, conversions, switches, and other fund-related activities.
• Ensure accurate management, input, and monitoring of client instructions in line with operational protocols.
• Facilitate the onboarding of new funds and manage various fund-related events like fund/share class launches, closures, mergers, and conversions.
• Ensure prompt and accurate setup of new accounts following established AML, KYC, and CDD procedures.

Requirements:

• Holds or is working towards an IOC qualification or equivalent.
• Capable of resolving complex issues under challenging deadlines.
• Possesses customer service experience.
• Knowledgeable about FCA / HMRC regulatory environment.

Please reach out to Josh Duggan at Broadgate for more information.