Broadgate have partnered with a Retail Bank who are looking for a Financial Intelligence QA Manager. The position will Ensure adherence to policies and procedures through comprehensive retrospective quality reviews. Actively collaborate with Financial Intelligence Managers and Team Leaders to enhance processes and elevate customer experience. Work alongside the Financial Crime Subject Matter Expert to identify and implement improvement opportunities.

Responsibilities:

• Contribute to a robust Quality Control framework for KYC/AML activities, adapting to regulatory changes.
• Conduct retrospective quality assurance assessments on Financial Intelligence activities.
• Review case files for clarity, completeness, and compliance.
• Identify process inefficiencies and risks, offering enhancement recommendations.
• Generate Management Information reports for Senior Management.
• Facilitate team development through mentoring and coaching.
• Report performance metrics and collaborate on improvement plans.
• Collaborate closely with the Financial Intelligence Management team during peak periods.
• Promote an ethical conduct culture within the KYC Team and the financial institution.

Requirements:

• Sound knowledge of UK regulatory environment in relation to Know Your Customer
• Fully trained to an advanced level in Anti Money Laundering
• Previous employment to include Customer Service and regulated services
• Knowledge of UK anti-money laundering regulations and Counter Terrorist Financing controls
• Knowledge of charity law and charity tax law in the UK

Hybrid Working