LiveOps Specialist - Fintech

Posted 03 November 2023
Salary Negotiable
Job type Permanent
Discipline Finance, Accounting & Audit
Contact NameNick Ellerton

Job description

The Opportunity:

Our client, an international Fintech company, is looking for a LiveOps Specialist (Remote) UK.

About You:

  • 2+ years of operational experience in startup, Fintech, retail banking, or financial consultancy.
  • Strong passion for innovation and technology, demonstrated by a track record of operational excellence and process automation.
  • Proficiency in leveraging data for decision-making, with experience in SQL and/or Python being a significant advantage.
  • Exceptional problem-solving skills, including the ability to understand technical systems through various methods, such as reading documentation, asking domain experts, and analyzing raw data.
  • Proactive and collaborative mindset, focusing on producing work that enhances the impact of others, along with excellent communication skills suitable for both technical and non-technical audiences.

Key Responsibilities:

  • Monitor and enhance the quality, performance, and efficiency of the company's services.
  • Resolve technical customer issues by troubleshooting and documenting problems to ensure their resolution.
  • Collaborate with Customer Operations and Engineering teams to align on product usage, troubleshoot technical issues, and foster solutions.
  • Analyze operational data to gain in-depth insights, create reports, and establish dashboards for improved system understanding.
  • Identify and automate manual processes with simple code changes, contributing to operational efficiency and improvements.