Head of 1st line Risk & Assurance - Retail Banking & Credit Services

Dublin

A Credit Servicing Firm, which services loans secured against properties and has a significant AUM in Ireland, has been experiencing significant growth in recent years. They provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.

As the Head of 1st line Risk & Assurance for the firm, you'd play a pivotal part in managing 2 performing loan portfolios, Residential Primary dwelling & Buy-to-Let Tracker portfolio. You will oversee the performance on the mandate's contractual obligations including change requests, project implementation & reporting requirements with the focus on ensuring effective oversight in-line with governance, risk, compliance & audit policies & procedures.

Your role will sit within the Client Management Unit & will lead the function with a focus to ensure a superb client experience by carrying out the below:

Day to day:

• Oversight & Management of the Change Procedure and governance, risk and assurance obligations
• Preparing latest reports and updates across audit, assurance and risk including references to any errors/breaches/incidents/ complaints etc. and progress on how findings are being addressed
• Assessing Change Requests and ensuring any proposed changes are as agreed (including completion of pre-defined templates/ impact assessments/ adherence to delivery timeframes and the authorisations process)
• Ensure the Change Procedure is maintained as any changes/ project are implemented
• reviewing the performance versus KPIs/Service Levels and any trends arising from a risk and assurance perspective
• Discussing the format and frequency for reports with the client across governance, risk, assurance and Change Requests including project related activity
• Discussing key incidents and any other issues with the client
• Resolving any issues escalated to it by the client
• Providing oversight, direction and point of escalation for the client re any issues which arise specific to governance, risk, assurance and Change Requests
• Identifying and agreeing measures to address Service Failures or other delivery related issues in relation to the Services
• Responsibility for the preparation of internal and client-facing reporting packs
• Ensuring that the deliverables from each team / functional areas regarding inputs to the various reporting packs are to the appropriate levels of quality, are delivered in accordance with internal pre-agreed timelines to facilitate internal review prior to submitting to the various meetings
• Acting as main point of contact for the client regarding general query management and resolution of any issues outside day-to-day BAU activities across the various teams
• Acting as point of contact for scheduling and coordination of internal and external audits, op risk reviews, QA reviews etc.

Does this sound like something you'd like to know more about? If so, please reach out to Kevin in Broadgate to see if this is a fit for you.